Support

Standard shipping is $7.50 to the lower 48 states and free on orders over $200. Shipping to Alaska and Hawaii is $16.50.

Orders leave our warehouse in Elgin, Illinois within 1 to 2 business days, not counting weekends and holidays. You'll get an email with tracking as soon as it ships.

Not from this store. We ship to the 50 US states only.

Email us right away at info@4040d.com with your order number. We'll do our best, but once an order has been processed we can't guarantee changes.

Let us know within 7 days of the delivery date. If tracking says delivered but you don't have it, check around your door and with neighbors, and give it 24 hours in case the carrier marked it early. We'll help with the carrier claim from there.

You have 14 days from delivery to return an item for a refund. It needs to be unused, in its original packaging, with proof of purchase. Start it from the returns portal.

Within 5 to 7 business days after we receive and inspect the return, back to your original payment method. Shipping charges aren't refunded unless the item was defective or we sent the wrong one.

In the returns portal, pick the item and the size or version you want. A prepaid label is created for you, and we ship the replacement once the return arrives.

Every NOX product comes with a factory warranty covering defects in materials and workmanship under normal use. Full terms are in our Refund Policy.

Normal wear, cosmetic damage like small scratches or paint chips, misuse, accidents, improper care, modifications, burns and abrasions, long exposure to bad weather, and products bought from unauthorized sellers in the US.

Yes, if it's an authorized NOX retailer. Send the claim to us with your receipt from the store.

Email info@4040d.com with a clear photo of the defect, a photo of the product's barcode and your receipt or order confirmation. We review claims within 5 business days. If a claim is approved, we send a replacement at no charge.

Start with Compare to see models side by side, or ask the assistant on any product page. Tell it how you play and what you use now.

At NOX, 12K Alum XTREM is the stiffer, firmer option with a more direct response. 18K Alum gives a solid, more comfortable feel. Both stay consistent in heat and cold.

Yes. Our X-FOAM and X-TREME paddles are USA Pickleball approved, and most are UPA-A approved too. Each paddle page lists its approvals.

Yes. noxsportusa.com is run by 4040 Distributors, the official distributor of NOX in the United States. Everything we sell is authentic and ships from our US warehouse.