Frequently Asked Questions
Find answers about NOX padel rackets, pickleball paddles, shoes, bags, accessories, orders, shipping, returns, and warranties. Whether you are choosing your first padel racket, comparing carbon constructions, or looking for help with an order, start here or use our equipment comparison tool to compare NOX models side by side.
About NOX Sport USA
Is NOX Sport USA the official NOX store in the United States?
Yes, NOXSportUSA.com is run by 4040 Distributors, the official distributor of NOX in the United States. Products sold on the site are authentic, ship from the U.S. warehouse, and include the applicable NOX manufacturer’s warranty.
How can I verify that a U.S. seller is an authorized NOX seller?
Purchase directly from NOXSportUSA.com or confirm that the seller is part of NOX Sport USA’s authorized retail network before ordering. Products purchased from unauthorized sellers may not qualify for U.S. warranty support. For help verifying a retailer, contact NOX Sport USA customer service.
What products does NOX Sport USA sell?
NOX Sport USA sells padel rackets, pickleball paddles, padel and pickleball shoes, apparel, racket bags, backpacks, balls, overgrips, protectors, and other court accessories. Explore the complete range in the NOX collections.
Is NOX only a padel brand?
NOX is best known for padel, but it also develops performance equipment for pickleball. The U.S. store carries NOX padel rackets and gear alongside USA Pickleball-certified paddles, including the X-FOAM and X-TREME series.
Orders and Shipping
How much does NOX Sport USA shipping cost?
Standard shipping is $7.50 to the lower 48 states and free for orders over $200. Shipping to Alaska and Hawaii is $16.50. Confirm the final shipping charge shown at checkout before completing your purchase.
When will my NOX Sport USA order ship?
Orders normally leave the Elgin, Illinois warehouse within one to two business days, excluding weekends and holidays. Tracking is emailed once the order ships. Find more information on our Shipping Policy.
Does NOX Sport USA ship outside the United States?
No, the U.S. store currently ships to all 50 U.S. states but does not ship internationally. International customers should use the appropriate NOX regional store or authorized retailer.
How do I track my NOX order?
Use the Track and Order option and sign in with the email address used at checkout. You will receive a code that lets you view your order and available track information.
Can I change or cancel an order after placing it?
Email info@4040d.com immediately and include your order number. The support team will try to help, but changes or cancellations cannot be guaranteed after an order has already entered processing.
What should I do if my package is missing or damaged?
Contact NOX Sport USA within seven days of the expected delivery or delivery date. If tracking shows “delivered,” check nearby delivery locations and with neighbors, then allow 24 hours in case the carrier marked the package early before requesting help with a carrier claim.
Returns and Exchanges
What is the NOX Sport USA return policy?
Unused products may be returned within 14 days of delivery. The item must be in its original packaging and include proof of purchase. Start the request through the returns portal.
Can I exchange a NOX product for another size or version?
Yes, start the exchange through the returns portal, select the requested size or version, and use the prepaid return label provided for the exchange. The replacement ships after the original item is received.
When will I receive my refund?
Refunds are normally issued to the original payment method within five to seven business days after the return is received and inspected. Original shipping charges are not refunded unless the item was defective or NOX Sport USA sent the wrong product. You can view more information on our Refund Policy page.
Warranty and Support
What does the NOX manufacturer’s warranty cover?
NOX products sold through NOX Sport USA include a factory warranty covering manufacturing defects in materials and workmanship under normal use. Products sold through the official U.S. store are backed by a two-year manufacturer’s warranty. Full terms are in our Refund Policy.
What is not covered by the NOX warranty?
The warranty does not cover normal wear, cosmetic damage, misuse, accidents, improper care, unauthorized modifications, burns, abrasions, prolonged exposure to severe weather, or products purchased from unauthorized U.S. sellers. Damage from an external impact is not the same as a manufacturing defect.
How do I submit a NOX warranty claim?
Email info@4040d.com with a clear photo of the defect, a photo of the product's barcode and your receipt or order confirmation. We review claims within 5 business days. If a claim is approved, we send a replacement at no charge.
Are NOX products purchased from an authorized store or club covered?
Yes, if the product was purchased from an authorized NOX retailer in the United States, submit the claim with the retailer receipt and the required product photos. Products purchased from unauthorized sellers are not eligible for NOX Sport USA warranty coverage.
How do I contact NOX Sport USA customer service?
Email info@4040d.com and include your order number when applicable. The support team generally replies within one to two business days.
Get in touch
Have questions about your order, a product, or general enquiry?